Monday, 21 December 2009

So you work in IT…? #2

As I’ve said be before, being an IT Consultant automatically means that I’m also expected to know how to fix anything that has display and buttons for user-input.  So the conundrum put to me at the weekend was why a newly purchased Sony DVD-recorder/Blu-ray player wouldn’t play said Blu-ray disks.  Sometimes when troubleshooting, despite all your instincts, you have to get back to basics.  After a few moments the cause was quickly identified and after steeling myself to update the person concerned I took a deep breath and said to them “It’s not a Blu-ray player…”.  Despite their initial protestations, after pointing out..

  • The lack of Blu-ray logo on the device & packaging,
  • And that the manual didn’t list Blu-ray as a supported playback media,

..it was found quite funny all round (probably more so for me!).  But then they remembered that they had asked for a load of Blu-ray films for Christmas…

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