I've just finished 3 days of ITIL training with the added bonus of having to sit the v3 Foundation exam this afternoon. Just have to wait for anything up to three weeks for the result to drop through my letterbox. We're starting to implement v2 at work, but even having only done the Foundation course, the amount of work that's going to be required is massive. That said, the potential gains in efficiency, effectiveness, and (warning, I'm about to slip into ITIL-mode) the improvement in our ability to deliver the right services to our users is going to be well worth it.
The best thing about handing my paper to the invigilator at the end of the exam? It signalled the start of just over a week off work...
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